We bought the Electrolux Hygenic 800 EP81U25ULT upright vacuum cleaner in Maun Bronz color on January 23, 2023. We gave it to an authorized service center on September 30, 2023 because it wasn't working properly. We didn't get any updates for 20 days. After 20 days, when we reached out to the authorized service, they told us that they were waiting for spare parts. So, we had no choice but to wait for another 10 days. So, we told both the authorized service and Electrolux customer support that we didn't want to wait anymore and asked for a replacement for the device. We didn't get any response to our requests, but we made a request for an exchange when we called the head office. They told us that they are waiting for a response. Once again, we had to wait for another 10 days. Finally, after trying really hard, we found out on November 7th that the exchange was approved. On November 8th, the authorized service gave us a call and told us that we had to give them the rest of the vacuum cleaner parts and the box. We gave them on November 9th, and instead of getting a receipt, we got a text message. I didn't hear back from the company or service, so on November 14th, I sent them an email explaining our issue and asked for a reply. Since we didn't hear back on November 15, I decided to give the customer support number a call and remind them about our situation. While we were talking, I was informed that they approved the exchange on November 7. However, there haven't been any updates since then. They mentioned that they would get in touch with us once the product is shipped. We said that we've been waiting for 50 days and haven't been able to get in touch with anyone in charge. They said they would send us an urgent email with a code, promising that we would definitely get a response. How much longer do we need to wait? Do we really need to go to court just to settle this simple issue? We want to know what's going on. Please send us updates by email, phone, or message. If not, we will have to use social media or legal methods to stand up for our rights.
Our vacuum cleaner, which we bought on July 22, 2023 and is still under warranty, broke after only a month of use. The attachment's movable mechanism stopped rotating, and the front light stopped working. After that, I contacted the service, who told me to bring it back in 20 days. After 20 days, I ...
I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...
In July, we received our brand-new Electrolux 700 series (EP71AB14UG) vacuum cleaner, which we took to the authorized service center for the second time on November 2, 2024. Despite more than a month passing, it still hasn’t been repaired or returned. During our first visit, we were told, "There’s n...
I bought an Electrolux dryer on January 1, 2023, but it stopped working on August 14, 2023. I submitted a repair request, and then a service representative called me. They listened to my complaint over the phone and said they would order the necessary spare part. Since then, I've been calling techni...
I'm really bummed about buying an Electrolux washing machine because it broke down and now I have to deal with the hassle of getting it fixed under warranty. I told the authorized service about the problem on October 23, 2023. They found that there was a malfunction with the mainboard and recommende...
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