Electrolux EW8H359ST Tumble Dryer Delivery, Not Kept Promises

On April 26, 2023, I bought an Electrolux EW8H359ST 9 kg Tumble Dryer. Since I bought it with the help of a friend who works directly at the headquarters, I gave him my card details and made the purchase through him. However, afterward, neither a document or a message came from Electrolux that I received it, nor a notification that I received it. Card statement. The friend said they would call me but no one did. 2 weeks later, Borusan Logistics called me and said that we would deliver the machine and be at your home address in 5 minutes. This is Turkey, who will you find at your home in 5 minutes? When I conveyed this to the caller, Mr. O***, he started to insult and shout under the name of defense, saying, "I don't live in the same house with you, how should I know, as if you were my relative. I conveyed the issue directly to the friend at Electrolux, I cannot bring people who speak in this language into my house, what kind of accusation is this, and he said okay, I will take care of it. But today, Sunday, May 7, I paid the first installment of my card and there is no machine, no apology from Borusan, no apology from Electrolux, no call, no information, no apology from them, and even the friend working there is defending himself by saying, "Let's cancel it if you want. I have made 8 installments to the card, my addiction will continue for 8 months, I will complain about both companies. I have my WhatsApp correspondence, there are documents of the irresponsibility made to me ... A company that shows itself as a white goods giant and a huge Borusan logistics My victimization is obvious, your employees and the mentalities you work with are obvious I stand behind my complaint to the end....