- Homepage
- Electrolux
- Electrolux 5-Burner Cooker Display Malfunctions, Constant Beeping
Electrolux 5-Burner Cooker Display Malfunctions, Constant Beeping
Electrolux hood, oven and hob products, which we bought with the invoice date of 22/10/2020, have them installed and started to use after a few months, unfortunately, the 5-burner cooker is constantly malfunctioning. Service personnel, who come at regular intervals and only on Fridays, will replace the tool with the card. They also tried to bring it from abroad and replace it in a few months. However, the cooker constantly bothered us with the time setting of the display on the touch screen being activated and beeping. Service personnel started to say that it is due to the electrical current of the house and there is no solution. We bought a surge protector, but unfortunately, the problem still persists. We have been using the electronic device with an old-fashioned manual lighter without electricity for months. Even though we opened a service record, the service is not coming.
Dear Valued Customer Ms. Seda A., We would like to extend our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our customer satisfaction journey with our slogan "Shape living for the better," we always show great interest in suggestions that will elevate the already high standards of our company, which operates with a reliable service approach. We kindly request you to continue sharing your thoughts on our products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
On the day the complaint was published, I conveyed my detailed issue to a lady who called during my working hours. She said "Okay" and hung up. Within an hour, another gentleman called and asked, "Can you explain it to me in detail?" I said, "Should I explain it in detail to everyone who calls during my working hours?" He said, "Alright then, I am writing the response," and hung up... After that, unfortunately, no one called or inquired, nor did anyone offer a solution...
Comments