Hello, I have been using your products for many years and own around 30 products from the Einhell brand. The battery of my Einhell TE-CD12 cannot be repaired, as I was told. When I tried to buy a replacement, I was informed that it was out of stock. I then contacted your German headquarters to purchase the battery, but I received no response. Selling a product and then providing no support or response violates modern business practices and is disrespectful to the customer. Please provide a solution to my problem.
Hello, I’ve been using the Dyson V11 vacuum and now need to replace the battery. However, every time I try to order one, I’m told it’s out of stock. I contacted customer service hoping for help, but they offered no solution—just vague responses with no timeline or alternative options. I bought this...
I purchased the Einhell TE-CD 18/50 Li-i BL cordless hammer drill as a home user, expecting a durable and maintenance-free tool due to its brushless motor. During the warranty period, the motor failed and was repaired. However, after only two more uses, the same issue occurred, and by this time, the...
I bought a vacuum cleaner from the Einhell brand called TE-VC 18 Solo. The product's motor stopped working. When I tried to get a spare part, they said they had it in stock. But they're selling the $150 motor for ₺900 without offering any warranty. I really need to stress how crucial this issue is. ...
My Dyson V8 vacuum cleaner has had a battery issue since the 2-year mark, and now—after 4 years of owning it—I still can’t use it due to the same unresolved problem. I contacted Dyson support, and they told me the battery was out of stock and asked me to keep checking for updates. I’ve been monitori...
When I call you on the phone, the line drops just as I’m about to be connected, and this situation is really upsetting. I’m having to send you an email because I urgently need to reach technical service. My Einhell TE RS 18 Li device, with an invoice date of 23.11.2023, is not working, and I would l...
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