I made a virtual currency purchase in eFootball™ using online banking, but despite the money being deducted from my account, I never received the in-game currency.
When I tried again, the in-game currency was credited without charging my bank account, but after the Thursday update, my balance suddenly went negative. Now, despite having paid, my account still shows a negative balance.
I checked my transaction history, and as shown in my attached screenshots, on March 15, 2025, another ₺550 was deducted from my account, but I received nothing in return. In total, ₺1,390 was taken from my account, yet my in-game balance remains negative.
eFootball, fix this immediately! Either credit my missing funds or refund my money!
eFootball has charged my account twice without delivering the MyClub points I paid for. The first unauthorized payment happened on 06.07.2025 for ₺989.99, and the second one occurred on 13.07.2025 for ₺659.99. In both cases, the amount was deducted from my account, but no MyClub points were added. ...
On October 16, 2026, I made an in-game purchase worth 3,699 TL in eFootball 2026 Mobile, but although the payment was successfully deducted from my bank account, the purchased item never appeared in my game account. I received no error message during the transaction, and even after restarting the ap...
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I just discovered a ₺3000 in-game purchase in eFootball, made through mobile payment on my line—but I never authorized this transaction. I have no idea how this happened, and I certainly did not make this purchase myself. I am requesting an immediate cancellation before it gets added to my monthly ...
On August 1st, I accidentally made a ₺650 payment through the Google Play Store for the eFootball app. I realized the mistake immediately and submitted a refund request through the Play Store. Shortly afterward, I received a notification confirming that my refund had been approved. However, it has ...
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