I purchased a ticket through eDreams via Google Flights but made a mistake in the booking details. To correct it, I called Pegasus Airlines and canceled the ticket, with Pegasus assuring me that the refund would reach my account within 3-5 days. However, when I followed up, I was told the refund had been issued to a card ending in 8665, which I don’t recognize as mine. This means my money was sent to the wrong account, and I have no idea who received it. Making matters worse, I’m unable to resolve this with eDreams as their customer service only offers support in foreign languages, which is a barrier for me. I need assistance urgently to recover my refund from the correct card.
On October 2, 2025, I purchased a Pegasus Airlines ticket for the Gaziantep–Rotterdam flight through eDreams (booking number: 1BFE5Q). The day after the purchase, Pegasus canceled my flight and informed me that I needed to contact eDreams for further assistance. I then reached out to eDreams custom...
My Pegasus flight from Istanbul to Izmir was canceled, but I did not receive a refund. Booking 10837114344 on eDreams for a Prag-Izmir trip on February 5. My Istanbul-Izmir connecting flight was canceled due to bad weather, and we were forced to land in Antalya rather than Istanbul. I asked Pegasu...
Hello, I had to cancel my return tickets from Istanbul on the 22nd, and Pegasus was supposed to refund me €112. Since I purchased the tickets through eDreams, the refund was supposed to go to your account first and then be transferred to my account. I was told this would take 3 to 5 business days, b...
On 15.06.2025, I purchased a Pegasus flight ticket through the E Dreams platform with reservation number 23349551652. The total payment was ₺4.200. However, just 5 minutes after purchase, I cancelled the ticket directly through Pegasus due to a change in my plans. Despite this, for over 15 days now,...
I just purchased a flight ticket through eDreams, but the ticket is nowhere to be found. When I called Pegasus Airlines, they couldn't locate any reservation under my name. The PNR number provided by eDreams is incorrect. I can't reach a representative through eDreams' customer service. My credit ca...
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