I bought the Ecovacs N20 Pro robot vacuum on January 16. I didn’t use it much at first—just tested it briefly to make sure it powered on and vacuumed. Since I was about to move, I didn’t inspect it too closely.
After moving into my new home, I finally started using it regularly. While the vacuuming mode works fine, as soon as I attach the mopping module, the robot freezes in place, tries to climb onto the carpet, and won’t move to clean the open areas at all.
I contacted customer service to ask why it wasn’t emptying the dustbin at the station. They told me to lift the docking station off the carpet, which I did—but nothing changed. The robot still becomes useless once the mop is on.
If I’m expected to lift carpets or rearrange my home every time I clean, where’s the promised convenience? Also, the fact that the robot doesn’t clean open areas just because the mop is attached is a huge flaw.
I just bought the Ecovacs Deebot N20 Pro robot vacuum from MediaMarkt yesterday, and I’m already seeing serious issues with its performance. While it works well on carpets, it completely fails to clean edges, corners, and along the baseboards—which are some of the dirtiest parts of the house and the...
I’ve been using the Ecovacs Deebot N20 Pro Plus for just two days, and I already regret the purchase. While the robot excels in suction power, Wi-Fi connectivity, and mapping, the obstacle detection is shockingly poor. It repeatedly slams into the same spot at high speed, completely ignoring walls, ...
I recently purchased the Ecovacs Deebot N10, and I'm extremely disappointed with its performance. One of the key reasons I chose this model was the advertised feature that it automatically lifts the mop when transitioning from hard floors to carpets or rugs, allowing it to clean different surfaces w...
Hello. I bought an Ecovacs robot vacuum around October last year. Not long after, it started having charging issues, so I sent it in for repair. While they fixed the charging problem, now the vacuum won’t clean properly at all. I sent it in again, but the issue still wasn’t resolved. Now, while it’...
I recently purchased the Ecovacs Deebot N20 robot vacuum, and I have been struggling for days to complete the setup. The process goes smoothly until the final step, where it asks me to connect to the robot's Wi-Fi. At that point, it prompts me to enter a Wi-Fi password, but there is no mention of an...
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