My Ecovacs N20 Pro Stops Cleaning When Mop Is Attached and Support Won’t Answer
I bought the Ecovacs N20 Pro robot vacuum on January 16. I didn’t use it much at first—just tested it briefly to make sure it powered on and vacuumed. Since I was about to move, I didn’t inspect it too closely.
After moving into my new home, I finally started using it regularly. While the vacuuming mode works fine, as soon as I attach the mopping module, the robot freezes in place, tries to climb onto the carpet, and won’t move to clean the open areas at all.
I contacted customer service to ask why it wasn’t emptying the dustbin at the station. They told me to lift the docking station off the carpet, which I did—but nothing changed. The robot still becomes useless once the mop is on.
If I’m expected to lift carpets or rearrange my home every time I clean, where’s the promised convenience? Also, the fact that the robot doesn’t clean open areas just because the mop is attached is a huge flaw.
The product complaint was resolved, and I received a message saying it was shipped. I'm waiting for the delivery. I was called 3 times during the day by Yurtiçi Kargo, I answer, and an automated recording says hello, your package, then the sound cuts off. I wait without hanging up, but there is only silence. Then I call to get information about the package, it says press 1 for information, but when I press it, the phone hangs up. Tomorrow they will probably work half a day, and my vacuum cleaner will be delayed until after the holiday. It won't be in my hands on the days I need it most. Also, there is no tracking number in the message sent by BDH communication. Even the requested information is not available on their own links. What is the point of prolonging such a systematic process? Please let this ordeal end now.
