EcoCash logged me out and won’t let me access funds, how can I fix this?

If EcoCash logged you out and you can’t access your funds;

Check the error message first;

• Try logging in again
• Note:
– Exact error shown
– Whether it says “Account locked” or “Session expired”
• Screenshot the message

Verify your details;

• Ensure you’re using the correct phone number
• Enter the correct PIN carefully
• Avoid multiple wrong attempts (can trigger lock)

Check SMS notifications;

• Look for:
– Security alert
– Account locked notice
– OTP verification code
• Screenshot any messages

Reset your PIN if needed;

• Tap “Forgot PIN” in the app or use USSD recovery
• Follow OTP verification steps
• Create a new PIN

Check network & device;

• Turn off VPN
• Use mobile data linked to your EcoCash number
• Restart your phone

Contact EcoCash Support;

• Call official helpline or visit an EcoCash agent
• Provide:
– Registered phone number
– National ID
– Screenshot of error
• Ask them to unlock and restore access

If access remains blocked without clear reason, consider filing a complaint on Xolvie to pursue a resolution.