EcoCash Transfer Sent to Banned Account

I recently made an EcoCash Zimbabwe transaction of 112 USD to the recipient shown in my EcoCash message, using the phone number 0788766***. The transfer appears as successfully sent on my side. However, the person I sent the money to has a banned EcoCash account, so they cannot receive or access the funds at all. Because of this, the transaction did not reach a valid, usable account and I consider it a failed or problematic transaction. I have attached the screenshot of the EcoCash confirmation message as proof of the payment. This transaction took place on 11 September 2026 and the issue has been ongoing since then without any resolution. I am currently far away from any EcoCash branch, so I have not been able to visit a branch physically to resolve the problem. I kindly request that EcoCash Zimbabwe urgently investigate this transaction and reverse the payment, returning the full amount of 112 USD back to my EcoCash account since the recipient’s EcoCash account is banned and cannot lawfully receive the funds. I expect this matter to be resolved as soon as possible.