I ordered an item on eBay, but when it arrived, it was not as described in the listing. What steps can I take to resolve this issue with the seller?

There are actions you can take to settle the dispute with the seller if you purchased an item on eBay that wasn't what was listed in the listing.:

• Getting in touch with the seller directly is the first thing advised. Discrepancies do happen from time to time, like mixed-up packages, but sellers are usually happy to make things right.

• To get in touch with the seller, navigate to your ""My eBay"" area, pick the item from your past purchases, and send an email within 30 days of the item's actual delivery date—or, if it hasn't arrived yet, the estimated delivery date.

• You can contact eBay to take the matter further if you've spoken with the seller about the problem and you're still unable to resolve it in three working days. They assist in settling conflicts that arise between buyers and sellers. Within 48 hours, eBay will respond to your message and attempt to resolve the issue so you can get your money back as soon as possible.

If you've found these suggestions useful, consider leaving a comment to let us know.