I’m extremely disappointed with Dyson. I paid three times the price of a standard vacuum, expecting long-term quality and reliable customer service. Instead, I’ve had to contact support twice—and both experiences were awful.
The first issue was with an accessory they claimed wasn’t covered under warranty, even though every representative said on video call that my device was well-maintained and the damage wasn’t user error. It still wasn’t approved. I waited 3–4 months and eventually resolved it myself.
Now, my vacuum suddenly stopped working entirely—won’t even turn on. The device was never used on its highest setting and was cleaned regularly. It’s used in a house with 5 vacuums total, and Dyson was used with care in a 200 m² home. There’s no excuse for the battery to fail this quickly, especially before the 3-year mark.
What’s worse is the support agent didn’t let me speak, was incredibly rude, and just told me to buy a new battery—which costs nearly as much as the vacuum itself. This is not acceptable for a premium brand. We didn’t buy a budget model from a supermarket; we trusted Dyson’s name and quality.
My Dyson vacuum cleaner, which is still under warranty, worked perfectly for the first three months. After that, its performance steadily declined day by day. Every time I contact Dyson customer service, they walk me through a so-called “performance test” and dismiss the actual issue I’m experiencin...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
I purchased a Dyson V8 vacuum from MediaMarkt after hearing so much praise about its performance and durability. However, it has been a major disappointment. When Dyson customer service called me, they openly admitted that the battery had issues—yet still refused to take proper responsibility for it...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
I purchased a Dyson V12 two years ago, and the issues never seem to end. Now, the vacuum shuts off 2-3 seconds after pressing the power button and won’t stay on. Since the warranty has expired, Dyson is demanding an extremely high repair fee, which is frustrating for a product at this price. I expe...
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