I purchased a Dyson V8 vacuum from MediaMarkt after hearing so much praise about its performance and durability. However, it has been a major disappointment. When Dyson customer service called me, they openly admitted that the battery had issues—yet still refused to take proper responsibility for it.
During the sales process, they emphasize how long-lasting the battery is, but when it fails, they blame the issue on “usage habits” instead of standing behind their product. The vacuum itself is already expensive, and now I’m expected to spend even more on a replacement battery after just a couple of years? By year five, you’re basically forced to buy a whole new vacuum.
This is unacceptable. I believe I was sold a defective product, and I intend to take the matter to the appropriate consumer protection authorities. Dyson was once a trusted brand for me, but this experience has been nothing short of a letdown. There are other brands at this price point offering better accountability and just as much quality. Dyson, step up and support your customers or risk losing them.
I purchased my Dyson V15 cordless vacuum from MediaMarkt three years ago. The battery has completely stopped working, and I haven’t been able to use the vacuum for about a week. Since the warranty has expired, I contacted customer service and was told that I need to buy a new battery. However, neith...
I bought a Dyson V10 cordless vacuum from MediaMarkt in November 2022. Since we already had a corded Dyson model at home, this one wasn’t used heavily. Still, within the first year, the vacuum began cutting power mid-use—even when the power button was fully pressed. Dyson acknowledged the issue and ...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
I’m extremely disappointed with Dyson. I paid three times the price of a standard vacuum, expecting long-term quality and reliable customer service. Instead, I’ve had to contact support twice—and both experiences were awful. The first issue was with an accessory they claimed wasn’t covered under wa...
I have been a Dyson user for five years and currently own a V6 and two V8 cordless vacuums. Recently, my V6 vacuum developed a battery issue, so I contacted Dyson customer service for assistance. During a video call, they confirmed that the battery needed to be replaced and, since my warranty had ex...
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