Hello, the round part of the carpet nozzle of my v15 vacuum cleaner was broken. I called the Dyson contact center and thank you, they were accommodating. They said they would supply a new product. After 10 days, I received a message that your product had been shipped. The next day, I received a message saying it was canceled as you requested. I called again for this and they told me there was an update and they were placing an order again. Even though 4 months have passed since the update, no one is sending my title. Despite my repeated calls, there is no response and I cannot use my vacuum cleaner as I wish. I've been waiting for so many months. I will now apply for all my legal rights. If it is not delivered within 45 business days, a new product will be sent. You've been stalling me for 4 months. I want my grievance to be resolved as soon as possible. If it is not resolved again, I will not call you from now on, this will be my last contact and I will go directly to the court.
Dear Customer Service Team or Authorities, I am writing to express my dissatisfaction and disappointment with the problems I encountered with my Dyson V15 vacuum cleaner, which I purchased about eight months ago. First, the vacuum cleaner head of my Dyson V15 model vacuum cleaner, which I purchased ...
I bought the Dyson Gen5 on December 31, 2023. One to two months later, the part on the edge of the carpet nozzle section of the product came out of its place. I didn't pay much attention to it at first and used it that way for about two months because it didn't affect its functionality immediately. ...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
I bought a V15 vacuum cleaner from Dyson's website. Despite being extremely careful, the wheels of the vacuum's main head broke. We called Dyson, and they told us that they would send the part as quickly as possible. We even received an email claiming that it would be shipped shortly. However, a few...
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
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