Media Markt Sent the Wrong Dyson V15S Submarine Tube

profile
Burak
November 28, 2025 5:42 pm
3

I recently purchased a Dyson V15S Detect Submarine from Media Markt, and inside the box I found a tube labeled only “Detect” instead of “Submarine,” which is what should have been included with this model. This raises serious concern that the wrong part may have been sent to me.

I am not sure whether the part that came in the box is compatible with my model, and I’m worried that the product may have been delivered with missing or incorrect components. I request a clear confirmation of whether this part is correct, and if the wrong tube was sent, I ask that the proper Submarine tube for my model be shipped to me.

December 06, 2025 11:20 am (7 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Coşkun is completely dissatisfied with the result

Dyson V15s Detect Submarine Vacuum Delivered as Cheaper V15 Model

profile
Coşkun
March 03, 2025 6:25 pm
5
Dyson V15s Detect Submarine Vacuum Delivered as Cheaper V15 Model
Dyson V15s Detect Submarine Vacuum Delivered as Cheaper V15 Model

Dyson V15s Submarine Vacuum Arrived with Scratched and Damaged Part

profile
Nesile
November 11, 2024 3:46 pm
14
Dyson V15s Submarine Vacuum Arrived with Scratched and Damaged Part

Dyson V15s Detect Submarine Water Spray Malfunction

profile
Esra
September 30, 2024 10:21 pm
19
Report a Similar Issue