I Face Detached Dust Bin Latch on My Dyson V12 Vacuum and Can’t Reattach It

I purchased the Dyson V12 vacuum model around January 2024 through Dyson’s own website. After a short time, the round purple plastic pieces on the head that connects to the bin started to crack in places, and this problem has been ongoing for about six months. As these pieces came apart, the suction power of my vacuum noticeably decreased, and my research showed that the loss of suction is caused by air leaking from this area.

Because of this, I called Dyson customer service and explained the situation in detail, stating that the vacuum no longer sucks as well as before, that air is escaping due to the cracks in the purple plastic parts, and that I consider this component to be defective. Nevertheless, I was not helped; I was told I must send the unit to a technical service and that it would be a paid service. I feel aggrieved because I am being charged for a part that I believe is a manufacturing or quality‑related defect on a product that is still under warranty, and no solution was offered.

I am also experiencing a new problem with the bin. Previously I had an issue with the red plastic piece in the bin breaking, and that piece was replaced with a new one. However, after that replacement, the bin’s opening cover no longer fits properly, and I think dust could escape from that gap. When I spoke with a customer representative today about this, they again said they could not help and that I would have to purchase a new part at my own expense.

I am requesting that Dyson replace, free of charge, the defective purple plastic piece on the head that attaches to the bin and the bin cover that does not fit properly, and restore the vacuum’s suction power and dust‑tightness to the performance it had on day one. I want the hardship I have endured to be resolved under the warranty, without being classified as user error, and I expect the process to be handled with customer satisfaction as the priority.