I recently bought a Dyson Gen5 Detect vacuum from the company's official website. It arrived today, and I couldn't wait to put it to use. I fully charged it, but the vacuum would not work at all. I immediately contacted customer service, and they attempted to help me via video call, but it was ineffective. They simply instructed me to turn the power on and off. Finally, they told me I needed to send it in for service. Do you believe it? Sending a brand new product for service the same day I got it! I'd like to request a quick replacement with a working unit. I'm currently without a vacuum and will be inconvenienced during the service period. Who knows how long it will take to get my money back so I can buy a new vacuum (I paid 26,999 TL for it)? Why would Dyson release products without first testing them? I chose to purchase from their official website to avoid any problems, but it appears that this did not help.
I purchased my Dyson Gen5 Detect vacuum from the official online store about a year ago. From the very first day, it has consistently shown a “blockage” warning and has not worked properly. I sent it to the service center to fix the problem, but they returned it with a brush from a lower model. Afte...
On March 22, 2025, my Dyson Gen5 Detect vacuum suddenly stopped working during use and wouldn’t turn back on. The next day, March 23, I contacted Dyson support by phone. We did a video call and ran several diagnostics, and they concluded the issue was with the battery. They promised to send a replac...
In February, I purchased the Dyson Gen5 cordless vacuum from Dyson.com.tr. Since I was moving in April, I left the box sealed and unused until after I settled into my new home. When I finally tried the vacuum, I noticed that the carpet head would not glide on my rugs at all — it sticks so firmly tha...
I own a Dyson V15 Absolute Detect vacuum, and during routine use, the battery ran out as expected. However, when I plugged it in to charge, I noticed it wasn’t charging or turning back on at all. I immediately tried to contact Dyson support, but after waiting 18 minutes with no response, I sent an ...
I purchased a Dyson V15 Absolute Detect vacuum expecting long-term quality and reliability. But after just 2.5 years, the battery has completely failed. It won’t charge at all—whether I plug it in or attach it to the vacuum, nothing happens. When I contacted customer service, they simply told me th...
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