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Dyson Vacuums Deteriorate Disappointingly in Only 1.5 Years

Dyson Vacuums Deteriorate Disappointingly in Only 1.5 Years
Dyson Vacuums Deteriorate Disappointingly in Only 1.5 Years
Tuğçe
September 26, 2023 8:14 PM46

Dear Dyson Staff,

I bought my vacuum cleaner about 1.5 years ago and only started using it 5-6 months ago. I've noticed visible depressions near the vacuum's motor area. When I contacted your company through the My Dyson app, I was told that this should not be a problem. My vacuum, on the other hand, has only been used for housekeeping, with no instances of dropping, impact, or contact with materials such as glass or stones that could cause such depressions. I strictly adhered to the product usage instructions. I'm hoping that my product, which I sent in for service, will be returned in a manner worthy of Dyson's reputation. I am confident that this problem will be resolved quickly and in accordance with the high-quality standards that I expect from Dyson.

Tuğçe
Tuğçe
September 29, 2023 1:20 PM

My complaint has not been evaluated yet.

October 2, 2023 8:13 AM (5 days after complaint)

Dear Tuğçe B., Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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