I don’t want to say I regret buying a Dyson, but my experience has been really disappointing. About two months ago, the pipe of my vacuum started coming loose. I contacted Dyson, and they said they would send me a new one. They mentioned it was out of stock but assured me I wouldn’t have to wait long. It’s now been two months, and the part still hasn’t arrived.
After that call, the pipe completely broke. When I contacted them again, I was told to use the vacuum without the pipe — which is unreasonable. I’ve called several times since, but nothing has been resolved. I bought a stick vacuum so I wouldn’t strain my back, but now I’m forced to bend over while cleaning, and my back pain has gotten worse. I’ve been left completely frustrated and disappointed.
I trusted Dyson because of its warranty processes. I've always bought their products and still do. In the 8th month of owning my Dyson V12 vacuum cleaner, the pipe stretched and became impossible to vacuum with. Customer Services assured me the pipe would be replaced promptly, but it wasn't in stock...
Hello, I bought my Dyson V12 cordless vacuum cleaner six months ago, and the tube broke two months ago. Customer care has contacted me several times about the new tube, stating there are stock issues. I've never heard a more ludicrous excuse in my life. After all, I chose Dyson based on its service ...
I bought a Dyson V8 vacuum expecting high-quality customer service, but I’ve been left deeply disappointed. About two months ago, the vacuum head broke, and I reported it to Dyson. They told me to call back and request the part once it was back in stock. However, despite multiple follow-up calls, th...
Hello. Even though our Dyson v12 vacuum was new, it was constantly malfunctioning. They said they would test it, and we sent the pipe along with its head for service. We were really shocked when it came back. Instead of my vacuum cleaner's own pipe, they sent another damaged pipe. I called right awa...
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