Hello, I am experiencing an issue with my Dyson V8 vacuum where the device shuts off on its own during use, even while my finger is on the trigger. This problem has been ongoing for about three months. I purchased the vacuum last June, and it still has approximately 8–9 months left on its warranty. I tried to manage without sending it in for a while so I wouldn’t be left without a vacuum, but since the issue didn’t improve, I sent the device to service about a week ago and had to temporarily obtain another vacuum in the meantime.
After the service inspection, I was told that no power-cutting issue was detected, that general maintenance and checks were performed, and that the device passed Dyson’s performance tests successfully. I was also advised to review the videos and guides on the MyDyson app. However, the same problem continues, and because the vacuum stops on its own during regular use, I no longer trust the product.
Since the vacuum is still under warranty and I genuinely believe it is defective, I request that my issue be resolved by treating the device as a faulty product—either by replacing it or issuing a refund.
I’ve been using my Dyson V15 Submarine very carefully and keep it clean at all times. I perform regular maintenance every two weeks. I don’t use it constantly, since I also have a robot vacuum and typically alternate between the two. However, during every use, my Dyson vacuum keeps shutting off on i...
My Dyson V8 vacuum cleaner has been running intermittently in max mode for some time, and then it shuts itself off by going into protection mode. I have been experiencing this issue for about three months, and I cannot use the device efficiently in this condition. I purchased the product directly f...
My Dyson V11 vacuum cleaner has been stopping on its own after 3–5 seconds of use for the past week, even though my finger remains on the trigger. Both the filters and the vacuum itself are completely clean, the battery is fully charged, and there are no overheating issues. However, from the very fi...
I purchased my Dyson V12 vacuum cleaner in July 2022, and for the past three days, it has been shutting off on its own while in use. Every time I press the power button, it turns back on only to shut off again. This process repeats at least three times before the vacuum finally starts working contin...
Comments