On October 21, 2025, I purchased a Dyson V16 piston vacuum cleaner (Invoice No: 4704717104, Reference No: 2194110912). I initially tested the product in small areas, but once I began using it properly, I realized its performance was far below my expectations. The vacuum head spins uncontrollably under sofas and tables, the device is quite heavy, and it is far from practical. Cleaning the house has turned into a struggle. Due to my dissatisfaction, I contacted both the point of sale and your customer service. However, my return request was rejected on the grounds that the 14-day return period had expired. Despite this, I also sent a detailed return request to [email protected] and am waiting for a response. Since this product, for which I paid approximately ₺40,000, does not deliver the promised performance and is difficult to use, I request that my grievance be resolved and that assistance be provided for returning the product, even though the return period has reasonably passed.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
On December 17, 2024, I purchased a Dyson V8 cordless vacuum cleaner (Order No. 487 299 538 4), which was delivered on December 21, 2024. Upon unboxing and testing, I discovered the vacuum was malfunctioning, running intermittently. I contacted Dyson customer service and received a return code (100...
On October 22, 2025, I purchased a Dyson Cyclone V10 Absolute vacuum cleaner through the Dyson website on behalf of the company I work for. However, the invoice was issued as an individual invoice instead of a corporate one. When I noticed the mistake, I contacted your customer service team on Octob...
On the evening of 06.11.2023, I ordered V11 and V15 from dyson.com.tr. Wanting to cancel one on 07.11.2023, I was informed that if shipped, I needed to return it at the door. I received V15 on 08.11.2023, and returned V11 at the door, but an issue arose. After using V15 for a day, unhappy with its w...
Comments