1
Şeyma is completely dissatisfied with the result

Dyson V15 Vacuum Filter Not Replaced Under Warranty

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Şeyma
November 21, 2023 10:54 pm
14

I purchased the Dyson V15 vacuum cleaner, and it has been 1 year and 10 months. The filter is issuing a warning about airflow disruption and emitting an odor. When I contacted them because my vacuum cleaner is not working, I was told that the warranty for the air filter is only 1 year. Even for the smallest items, a 2-year warranty is provided. A large company like Dyson offers only a 1-year warranty! I have been using Dyson corded and cordless vacuums for 16 years, and this is the first time I've encountered such a situation. When I look, they are not the same anymore; they have reduced attention and even the contents of the box, and their representatives are not as responsive. Something has happened to Dyson, which changes even the most common terms, a complete disappointment. We used the V8 for many years, and it never gave such warnings. Moreover, we see on the pages: 'The vacuum fell, a new one came. The vacuum hose bent, a new one came.' You choose what to replace, Dyson? Alas! I have two vacuums - corded and cordless, one fan heater, and I was thinking about buying an air purifier, but after this, never again!

November 25, 2023 11:26 am (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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