Dyson V12 Vacuum Constantly Fails, Poor Service and Unresolved Issues

Nurşen · 2025-01-23T15:30:45+03:00

Since the day I purchased the Dyson V12 cordless vacuum, it has been plagued with constant issues. The main unit has been replaced three times, all for the same recurring problem: the airflow channels get blocked, and all the dust gets sucked directly into the motor. I even purchased a replacement filter, but the vacuum triggers a filter warning after just one day of use. When I requested a full product replacement, I was repeatedly told, “Maybe after the next issue,” and now my warranty has expired. For two years, this vacuum has had consistent problems, which I believe is a chronic flaw in the V12 model. My vacuum is currently in service for the same problem, yet I received an email saying, “No issues found; maintenance completed.” Every few months, the same issue arises, and customer service is unhelpful and even rude at times. This is unacceptable for a premium brand like Dyson. I regret buying the V12, and I demand a resolution—either a permanent fix or a complete replacement!

Dyson

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Nurşen

No one has contacted me and now it shuts down by itself when I turn it on. It has been faulty since the day I bought it.