On 05.03.2024, I purchased a Dyson V15 Submarine vacuum cleaner from Dyson’s official website. About 8 months ago, the rubber inside the dust bin came off and could not be reattached. When I contacted customer service at that time, I was told that one free part replacement would be available within the same year, and if the issue recurred after a year, it would also be covered. However, I was informed that if the problem happened again within the same year, I would need to pay. Now, after experiencing the same dust bin issue a second time, I reached out to customer service again, only to be told that the procedure is not as previously explained and that I would have to purchase the part. Receiving conflicting information from different representatives is very frustrating, and I do not want to spend every day calling customer service for basic support.
In addition, for the last 4–5 months, I have also been dissatisfied with the suction power of the product, a problem I have reported multiple times without any resolution. My product is still under warranty (Invoice No: B012024000194333), yet my complaints remain unresolved. I request a free replacement of the faulty dust bin part and a proper inspection of the ongoing suction issue. Since I purchased this vacuum directly from Dyson’s official site, I expect Dyson to take responsibility and resolve these problems under warranty without delay.
In October 2024, I purchased a Dyson V15 vacuum cleaner from Media Markt, and my product is still under warranty. Three days ago, the seal in the dust bin came off and could not be reattached. This is not the first time I have faced this problem. Previously, the same issue occurred, and the service...
I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...
I purchased the Dyson V15 Total Clean on 10.12.2024. Shortly after, the seal in the dust bin came loose and the entire bin was replaced. Unfortunately, the same problem occurred again with the replacement part. On 26.08.2025, I requested support under warranty, but customer service told me that no r...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
I purchased the Dyson V15s Submarine as a Mother’s Day gift, expecting a high-quality, reliable product. We used it for about a month before the dust collection bin suddenly fell apart into pieces, without any misuse or clear reason. When we contacted customer service, the first question was whether...
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