Dyson V15 Submarine Dust Bin and Suction Issues Under Warranty

On 05.03.2024, I purchased a Dyson V15 Submarine vacuum cleaner from Dyson’s official website. About 8 months ago, the rubber inside the dust bin came off and could not be reattached. When I contacted customer service at that time, I was told that one free part replacement would be available within the same year, and if the issue recurred after a year, it would also be covered. However, I was informed that if the problem happened again within the same year, I would need to pay. Now, after experiencing the same dust bin issue a second time, I reached out to customer service again, only to be told that the procedure is not as previously explained and that I would have to purchase the part. Receiving conflicting information from different representatives is very frustrating, and I do not want to spend every day calling customer service for basic support.

In addition, for the last 4–5 months, I have also been dissatisfied with the suction power of the product, a problem I have reported multiple times without any resolution. My product is still under warranty (Invoice No: B012024000194333), yet my complaints remain unresolved. I request a free replacement of the faulty dust bin part and a proper inspection of the ongoing suction issue. Since I purchased this vacuum directly from Dyson’s official site, I expect Dyson to take responsibility and resolve these problems under warranty without delay.