I sent my V15 vacuum to the service center 1.5 months ago, but they did not repair it. They promised to send me a new one as a replacement; however, for the past 1.5 months, they've avoided the matter, stating 'out of stock'. When I attempted to acquire the Submarine model by paying the price difference, they insisted on full payment and stated that the value of the gadget sent for servicing would not be deducted. I believe that the service is inadequate. I paid 1.5 times the minimum pay for the equipment, and I do not believe the service given justified this price. When I attempted to contact the authorities, customer service agents said that such a possibility did not exist; if the authorities had the bravery to reply, they would have already contacted me. I'm discussing this issue with my contacts who are considering purchasing, and for those who are about to make a purchase, I advise: Although you may be delighted with the device's functionality, even minor malfunctions can result in a waste of money.
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spoke with customer service and received assurance that there would be no issues during the service. However, when my vacuum cleaner returned from service, its hose was visibly battere...
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