On September 5, 2025, I purchased a Dyson V12 vacuum cleaner through Medimarck. The suction tube moves loosely within itself, and because of this issue, I’m not getting the expected performance from the device. The problem persists continuously, and I’m having serious difficulty using the product.
I reported the issue to Dyson customer service, and they confirmed that the product was defective and informed me that a replacement unit would be sent. However, I have not yet received the new product and am still waiting. My order number is 900195758, and I paid approximately $620 (₺22,999 ≈ $620) for the purchase.
I request that this issue be resolved as soon as possible and that the replacement product be delivered to me without further delay.
I purchased my Dyson V12 vacuum cleaner from Media Markt in Nilüfer, Bursa, in March 2024. The tube part of the vacuum developed a problem, and I’ve been waiting for a replacement part since August 13. When I contacted Dyson customer service, I was informed that the part would be shipped from abroad...
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
I’ve had constant problems with my Dyson V12 vacuum since the day I bought it. Now, the connection tube doesn’t lock into place properly, and the dustbin lid won’t close fully either. These issues seriously affect the vacuum’s performance. I contacted Dyson customer service hoping for support, but t...
I ordered a Dyson V12 from Dyson’s official website on February 13, 2025 (Order No: 2703617833). I’ve been using the vacuum in Nevşehir Merkez for about six months. After a short period of use, I started getting a filter-cleaning warning on every use. Even when I reinstall the filter clean and dry, ...
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