I brought my Dyson V11 to the service center for a minor issue with the latch mechanism, which was sticking. Initially, I was told the part needed was unavailable and that I would have to wait for some time. I agreed to this, understanding the delay. However, later the same day, I was informed that the entire body of the vacuum needed replacement, and I was charged ₺5600 for this.
How is it reasonable to replace the whole unit for such a minor issue without attempting to source the specific part? This approach makes no sense, and I feel it’s an unfair burden on customers.
I expect Dyson to provide a more reasonable solution and address this issue promptly. Such practices are unacceptable for a premium brand. Please contact me with a fair resolution!
I own a Dyson V11 cordless vacuum, and the dust bin has become unusable after a small internal part popped out of place. I reached out to Dyson support and did a video call with their team. Their response? “You need to replace the dust bin.” That sounded straightforward—but it’s been months, and I’m...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
I’ve had nothing but frustration since the day I bought the Dyson V11 Absolute. From the beginning, the vacuum has constantly had issues—part after pa...
I sent my Dyson V11 product for servicing, and they quoted 4700 ₺ to replace the part. I made the payment immediately. However, despite receiving an email on March 5th stating that the product was repaired and would be shipped via courier, it's now the 29th, exactly 24 days later, and my product sti...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
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