Dyson Kentpark Demo Store Poor Service

I made an online appointment on Dyson's website so that the Dyson Airstrait product could be tested on my hair by hair stylists. The appointment I made was a 30-minute blow-dry appointment. It is not stated in the description which product to try on hair. When I went to Kentpark Demo Store (which I was never satisfied with when I went before, but this time I expected a smoother service since I thought I would be dealing with hair stylists), I experienced the first shock when I learned that the hair stylist who was supposed to come for my appointment did not come. I was told that someone else would help, and I waited for a while for someone else to finish their job. Afterward, I experienced a second shock when I learned that the appointment I made was only valid for the Dyson Supersonic machine and that I could not try another machine. Even though I told two different staff members that it was not specified which product to use on the appointment page, I did not receive a satisfactory answer, and no constructive solution to the problem was produced. Moreover, the attitude of the employees was extremely rude and repulsive. After I realized that we would not get along, I allowed a product that I had never thought of buying and would never buy to be tried on my hair. Could such nonsense be possible? I don't think I made the wrong appointment. Whether or not I made the wrong appointment, couldn't a solution be found for this? Couldn't the Airstrait product, which I was considering buying, be introduced for 30 minutes instead of introducing me to a product I wouldn't buy? No solution is produced to meet the customer's wishes or to solve the problem. And this situation greatly tarnishes Dyson's image. Every time I go to the branch in Kent park, I find myself saying that I will never come here again and that I will never have to deal with such people again. A below-par sales service for a brand we expect to be corporate like Dyson. It needs to be put in order immediately. Final note: I would consider myself a pro-labor person, but after the treatment I received today, I even wanted the employees there to lose their jobs.