Dyson Keeps Canceling My Soft Roller Cleanerhead Order Under Warranty

On May 5, 2025, I placed a replacement request through Dyson’s WhatsApp line for the Soft Roller Cleanerhead part of my device, which is still under warranty and whose serial number is listed below. Order number: 37552280. At first, I was told the part was unavailable and to wait. Then I was told the part had arrived and had been ordered. Later, I was informed that the wrong product had been ordered, and afterward, that the product code had changed and my order was being canceled. This back-and-forth is still ongoing. I have a record of all our conversations, and I’m happy to share them if needed. I am truly shocked—I’ve given up and can no longer deal with this. Send it or don’t, it’s up to you. I will be sharing this dissatisfaction, and your company’s negligence and indifference, on every platform possible so that other consumers like me are informed. Sincerely.