We started the warranty replacement request for the rotary-head wireless vacuum on November 1, 2023. It's been one and a half months, and still nothing has been done. From our WhatsApp conversations, we learned that the goods are imported, which means that there aren't enough in stock. Because of this long delay, I can't use my machine, which is still bothering me. Because of this, I will not buy Dyson products in the future. I think this is something to think about when choosing products that don't have enough spare parts.
I communicated the problem I experienced with my Dyson rechargeable vertical vacuum cleaner to Dyson customer service via WhatsApp on September 1, 2023. I was told that my problem had been solved by customer service for that day, and I was told that the spare part was in stock and would be shipped w...
The wheels of the carpet head of my Dyson V15, which I purchased on September 8, 2023, got broken. Due to a lack of stock update, they are not providing the new head. I reported this issue, along with photos, on October 23, 2023, to the relevant authorities. I also provided all the information about...
On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittent...
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
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