Dyson GEN5 Vacuum Cleaner Head 45 Days Parts Unavailability

The wheel of the Dyson GEN5 vacuum cleaner nozzle broke off at the bottom despite no impact. I told the customer service about the issue, a record was created saying that the nozzle would be sent and an order was opened on July 18, 2024. Although it is September 4, I have not received the spare part yet. 20 working days have passed. Since this period has passed, I requested a product replacement, but a service report was required. Within 20 working days, parts must be supplied. Otherwise, a product replacement must be offered. Dyson is not interested in this issue. Dyson is a regret. No one gives information, no one is interested. Translated with DeepL.com (free version)