Dyson Device Without Serial Number – No Resolution Offered
Upon unboxing my Dyson device, I realized that there was no serial number or product label attached to the unit. Additionally, the device is experiencing a serious technical issue—it shuts off automatically after approximately 10 minutes of use, rendering it unusable. Had I known the importance of the serial number and label at the time of opening the box, I would have reported the issue immediately. However, despite the current malfunction, Dyson’s customer support has offered no solution so far. So I must ask: Should I simply throw the product away? If Dyson Turkey claims to have delivered this device with a label and serial number, then I expect them to formally prove it. Otherwise, I request that my issue be acknowledged and a proper resolution provided.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Authorized Seller, Actually, I enjoy using all your products. But unfortunately, this product is problematic. I am so sure that I did not remove the label on the product, and unfortunately, I have been suffering for months because I have not been able to use the device. Also, I did not know the importance of the label and the serial number until I had to go to the service center. If I had known, I would have informed you that there was no label on it as soon as I opened the product. In fact, I would have recorded a video while opening it. Unfortunately, your entire team did not support me during this process. You made things harder for me. You put me in a position where it seemed like I was lying. I am sad and aggrieved.
