I swung by Dunkin Donuts yesterday to pick up a cold coffee. When I was at the drive-thru, I had a hard time hearing the employee on the speaker, so I brought it up nicely. Rather than offering assistance, he bluntly told me to "just come around." I was surprised by his attitude and asked if he was having a rough day. He just shot back with a sarcastic, "Are you?" When I called him out for being rude, he didn’t even attempt to calm things down—he just insulted me outright. I’ve always enjoyed Dunkin Donuts, but after this experience, I’m not sure I’ll return. This type of customer service is just not okay, and it really makes me wonder how much they actually care about their customers.
I just had a pretty annoying experience at Dunkin' Donuts recently. I got charged an extra four bucks, and when I brought it up, the manager straight-up denied my request for a refund. They just kept pushing more products on me, which I really didn’t want or need. All I wanted was a refund. The foll...
I ordered from Dunkin Donuts for delivery on 16/10/24, a week ahead of time, and was counting on it arriving by noon that day. It's 17/10/24 at 7 PM, and I'm still waiting on my doughnuts and coffee. No updates on my order either. What gives? It’s even more frustrating that all I’ve gotten from cust...
While I was waiting in line, I received an important phone call, I only spoke for 28 seconds. By that time it was my turn and I said to the cashier for a second and asked for permission. He tried to get the customer right behind me, and I said I had finished speaking and it was my turn. When the wom...
The behavior of the cashiers at Metrogarden Starbucks is completely unacceptable. When there was an issue with our bill at the register, they openly laughed and mocked us while we were still present. This lack of respect toward customers is appalling. We overheard everything, and it was clear they h...
I purchased 3 packs of coffee from Starbucks, expecting the quality I’ve come to know. Unfortunately, the grind size was completely wrong. The coffee doesn’t brew properly in my machine, and the taste is ruined every time. I tried to resolve the issue by going back to the store—not once, but twice. ...
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