Dunkin' Donuts staff at my local store were rude and dismissive. What’s the best way to report poor customer service?

If the staff at your local Dunkin' Donuts were rude and dismissive, the best way to report poor customer service is to contact Dunkin' Donuts directly through their website or app. Look for the “Contact Us” or “Customer Service” section, where you can file a complaint. Provide specific details about the incident, including the store location, date, time, and descriptions of the staff members involved. This will help Dunkin’ address the issue more effectively.

Another option is to call their customer service hotline to speak to a representative about the situation. Be sure to explain the issue clearly and calmly, focusing on the details of what happened, and request follow-up on how the complaint will be handled.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.