DPD delayed my international package at customs; how can I speed it up?

If your DPD international package is stuck at customs, make sure that all the paperwork that is needed is full and correct. This could include a commercial or pro forma invoice. Most of the time, customs delays are caused by missing or wrong information.

Next, make sure that all import taxes and fees are paid. Customs won't let the package go until they are sure that the money has been received. Use your tracking number to get in touch with DPD's foreign support team and ask for an update on the clearance status.

Customs checks may take a few work days, based on the country and type of shipment. If you're having the same problem, you're not alone. Post your worries or make a complaint on Xolvie to meet with other people and get help.