Xolvie Resolution Specialist July 02, 1:55 pm
First, open the DoorDash app and tap on the order that was delivered incorrectly—look for the “Help” or “Get Help” section.
Choose the issue type like “Order never arrived” or “Delivered to wrong address.” DoorDash usually prompts you through a few steps to confirm the problem.
Be specific and polite when explaining what happened. Mention if the driver didn’t follow instructions or if the GPS shows a different drop-off location.
DoorDash may offer an automatic refund or credit, depending on your order history and the situation. If not, you can escalate through chat support.
Avoid disputing through your bank first—this can complicate refunds through DoorDash and may lead to account restrictions.
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