4
Resolved

Domino's Pizza Fails on 30-Minute Delivery Promise

Ender
July 25, 2023 9:01 PM58
Ender's Thank You Message
They responded quickly. Thank you.

I'm done with Domino's Pizza's false promise that late deliveries within 30 minutes will get free products. In spite of what they say, the Yahya Kaptan branch always delivers my orders late, which means my pizzas are cold and I have a terrible time. It's frustrating to pay for a service that isn't worth the money. When I called the branch to talk about the problem, they were rude and told me there was nothing they could do. Worse yet, when I asked the delivery driver why they were late, they said I was lying. This can't happen! Domino's needs to keep its promise to deliver on time and be nice to its customers. It's time to try something new!

July 25, 2023 9:03 PM (2 minutes after complaint)

Dear Ender K., Thank you for your interest and trust in the Domino's Pizza family. The feedback we receive from you is important to us in order to improve our service quality. We will review your complaint and provide information as soon as possible. Best regards, Domino's Pizza Customer Service

Hello, Customer satisfaction has been achieved by consulting with our customer. Best regards, Domino's Customer Service

Ender
Ender
July 26, 2023 3:15 PM

They responded quickly. Thank you.

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