Unexpected Domestika Plus Charge – Refund Request Denied

I purchased a single course from Domestika on 16 September 2026 and did not intend to subscribe to Domestika Plus. However, on 17 October 2026, approximately one month later, I was unexpectedly charged 5,040 TRY from my Yapı Kredi debit card for an annual Domestika Plus subscription that I was not aware I had signed up for. Although the order confirmation page shows 4,900 TRY, the amount actually debited from my card is 5,040 TRY. This was my first time using Domestika Plus, and I have not used any Plus benefits or redeemed any credits. As soon as I noticed the unexpected charge, I contacted Domestika Support on 19 October 2026, only two days after the payment, and requested a full refund. In response, I received a general and standard message referring to the no-refund policy, without any individual assessment of my situation despite the fact that I acted very quickly and did not use the service. My follow-up asking for a personalised review of my case has not been answered. I believe it is unfair to keep the 5,040 TRY payment for a full year of service that I neither knowingly subscribed to nor used in any way. I kindly request the full refund of the annual Domestika Plus subscription fee charged on 17 October 2026 to my Yapı Kredi debit card, associated with order number C54660353T37720921 and the account email address ebrund***@gmail.com.