I wanted to share with you the unfortunate incident that occurred on March 24th at the Dollar Rental Car branch in Dubai. I made a payment of $74.98 in USD for the damage insurance when I rented a car. However, Dollar unexpectedly charged me $88.74 USD when they processed the payment upon my auto return. I tried reaching out to customer service to seek clarification about an unexpected overcharge. Regrettably, it seems that Dollar's customer support is deliberately designed to avoid any form of "live" interaction, as many others have also observed. I attempted various approaches, yet I was unsuccessful in reaching a live rep. It is unacceptable that there is a lack of transparency and that customer concerns are disregarded. It is truly unfair to overcharge individuals and then create barriers to accessing customer service. I expect a refund for the amount that was overcharged. Dollar Rental Car's unethical business practices warrant appropriate consequences.
I booked a car for a couple of days from the Thrifty Car Rental branch at Dubai Airport for May 27-28. Instead of the original total of $295 after taxes, I ended up being charged $347. When I asked about the difference, they said it was for insurance and other costs. Nevertheless, the insurance fee ...
About 5–6 months ago, I rented a car from Budget in Dubai and paid around ₺8,000 for the rental. When I returned the vehicle, I also paid an additional ₺6,000 or so to cover parking and penalty fees, which I was told closed out my entire rental. The car was returned without damage, and everything se...
Between April 24 and April 28, we rented a car from Europcar and picked it up without any issues at Sharjah Airport in Dubai. We also returned the car smoothly and on time, with no damages, no extra charges discussed, and all paperwork properly handled. Everything seemed perfectly normal at the time...
I rented a car from Dollar Car Rental at Abu Dhabi Airport, and despite numerous emails and follow-ups, they still haven’t refunded the deposit they charged. Every time I reached out, they kept delaying and giving me excuses. Attached are the email correspondences. I am so frustrated with this situ...
I recently rented a car from Dollar Car Rental at Orlando Airport on March 27th. Even though I specifically chose the option that claimed to cover all taxes and fees when I made my reservation online through their website (https://www.dollar.com/reserve?), I was unpleasantly surprised to discover up...
Comments