I recently rented a car from Dollar Car Rental at Orlando Airport on March 27th. Even though I specifically chose the option that claimed to cover all taxes and fees when I made my reservation online through their website (https://www.dollar.com/reserve?), I was unpleasantly surprised to discover upon reaching the rental desk that I had to pay an extra $124 for taxes and fees. I provided all the necessary documents and highlighted the absence of any reference to these additional fees in the agreement. However, the staff remained adamant that I was obligated to make the extra payment. They were unable to offer any explanation or present any "fine print" that would clarify the reason behind these charges. I felt trapped in paying the additional fees, as I didn't have the convenience of time to cancel my reservation and find another rental counter. It's frustrating that even after bringing up the matter with their customer service, they failed to provide a satisfactory solution. It is important for potential renters to exercise caution when dealing with Dollar Car Rental and carefully review all terms and conditions before making a reservation. In my opinion, I will never again think about renting from a company that participates in such deceptive practices.
I booked a reservation for a budget-friendly car from the Orlando location of Thrifty Car Rental through their website for March 26th. However, upon my arrival to collect the car, they informed me that they did not have any economy models in stock and strongly recommended an electric car as an alter...
I had a terrible experience with Dollar Car Rental at Atlanta Airport. I rented a Mercedes E200, but when I arrived, the representative informed me that no E200s were available and offered a GLB 250 instead, assuring me it was in the same class. He asked for my credit card to block the deposit, ment...
I wanted to share with you the unfortunate incident that occurred on March 24th at the Dollar Rental Car branch in Dubai. I made a payment of $74.98 in USD for the damage insurance when I rented a car. However, Dollar unexpectedly charged me $88.74 USD when they processed the payment upon my auto re...
My recent bad experience with the Dollar Rental Car location in Las Vegas has prompted me to write this letter to alert others about the company. I had a terrible experience with their billing on March 21st when I leased a car from them. The double billing happened to me as well, just like it did to...
I booked a car for a couple of days from the Thrifty Car Rental branch at Dubai Airport for May 27-28. Instead of the original total of $295 after taxes, I ended up being charged $347. When I asked about the difference, they said it was for insurance and other costs. Nevertheless, the insurance fee ...
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