I rented a car from Dollar Rent a Car at Dubai Airport Terminal 2 on 12/10 under the name Ramiz Istanbullu, with agreement number DA2S98172. I returned the vehicle in good condition, and at the time of return, all amounts such as fuel, Salik, and any other charges were fully settled at the airport. Despite this, I later noticed additional charges on my credit card a couple of weeks after the rental ended. The charges were 25.45 USD on 03/11/2025 and 38.51 USD on 06/11/2025. When I contacted you, I received an email stating that the most recent charge of 138.6 AED on 04/11/2025 was not correct and that it related to Parkonic parking charges, which had already been charged to me previously. I was informed that a refund would be processed by your accounts team and that I should receive the amount back to my credit card within 14 working days. However, no refund has been received to date. I have tried to reach you multiple times by phone and email after this response, but I have not received any reply or update. I find this situation very disappointing, especially after being clearly told that the charge was incorrect and would be refunded. I request that the incorrect charges related to this rental, including the 138.6 AED Parkonic amount already acknowledged as wrong, be refunded to my credit card without further delay and that I receive a clear written clarification regarding all extra charges applied after the car was returned.
I rented a car from Dollar Car Rental at Abu Dhabi Airport, and despite numerous emails and follow-ups, they still haven’t refunded the deposit they charged. Every time I reached out, they kept delaying and giving me excuses. Attached are the email correspondences. I am so frustrated with this situ...
I wanted to share with you the unfortunate incident that occurred on March 24th at the Dollar Rental Car branch in Dubai. I made a payment of $74.98 in USD for the damage insurance when I rented a car. However, Dollar unexpectedly charged me $88.74 USD when they processed the payment upon my auto re...
On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...
On June 17, 2024, I rented a vehicle from Avis in Dubai and returned it on June 20. They charged me a deposit of 3,000 dirhams, which is approximately ₺26,850. However, more than 20 business days have passed, and I still have not received my refund. I discovered online that Avis at Dubai Airport has...
I rented a car from Alamo Rent A Car at Dubai T1 Airport on November 17, 2024, at 11:00 PM, and returned it promptly on November 24. Despite returning the vehicle exactly as agreed, my 3000 AED deposit has still not been refunded! It's been weeks now, and my repeated emails to Alamo have been comple...
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