Unprofessionalism By Head Management - Dollar General

I am writing regarding ongoing unprofessional behavior by the head manager at the Dollar General store in Cissna Park, IL 60924. I have shopped at this store many times, and the head manager has consistently been rude and unfriendly toward both customers and staff. She has never greeted me, smiled, or said thank you at the register, which creates a very uncomfortable atmosphere in such a small-town store. On my most recent visit on 10/7/2026, she was stocking shelves while wearing sunglasses inside the store and continued to act in a cold and unapproachable manner. In addition to how she treats customers, I repeatedly hear her speaking to staff in a negative way, focusing on what they do wrong instead of offering constructive guidance. This behavior is not what I would expect from a person in charge of the store. I am not the only one who feels this way; I frequently hear other customers in town commenting on how rude and unprofessional she is. This is disappointing, because it affects the entire shopping experience and reflects badly on Dollar General as a brand. I respectfully request that Dollar General look into this situation, speak with the manager about her conduct, and ensure a more professional, courteous attitude toward both customers and employees. A simple smile, greeting, and appreciation at checkout, along with more respectful communication with staff, would make a big difference for everyone who shops and works at this location.