I purchased a DJI Osmo Action camera, and after the warranty expired, the screen accidentally broke due to a drop. I immediately contacted DJI customer service, requesting a paid or free repair service for the screen replacement.
To my surprise, I was informed that no repair or replacement parts are available for this product. This raises serious concerns regarding consumer rights, as manufacturers are generally expected to provide spare parts and repair services for a reasonable period after a product is sold.
I request the following:
If technically possible, I want the option to pay for a screen repair or replacement.
If this is not possible, I demand an explanation for why no repair or spare part support is offered for this product.
I need a clear solution to this issue. Why does DJI not support repairs for its products? Please provide a proper resolution as soon as possible.
I purchased my DJI Mini 4K drone through Trendyol. I had been using it without any issues for a while, but recently, I started experiencing a connection problem between the controller and the drone. To fix the issue, I performed a software update, but now the device cannot connect at all, and I am u...
Hello DJI, I’m a user of the DJI Mini 4 Pro, and I experienced a serious issue while filming in ActiveTrack mode. Mid-flight, the drone suddenly lost connection, and instead of executing a stable return-to-home, it veered uncontrollably to the right, flew toward a wooded area, and eventually crashed...
I purchased the DJI Action 5 Pro action camera on April 15, 2025, and according to the product listing, the box was supposed to include the Osmo Action 1.5m Extension Rod Kit (tripod). However, when I opened the package, the tripod was missing. I bought the camera with great excitement, but without...
I purchased a DJI Mini 5 Pro drone approximately one week ago, which I was using for commercial purposes. However, the device crashed on its own without any user error. The incident occurred in Adana. Despite the fact that the drone was only four days old and still under warranty, the service center...
At the end of December 2019, I purchased a DJI Osmo Pocket model compact gimbal camera to use on the upcoming New Year's Eve. I used the camera twice, on New Year's Eve 2020 and half a day a month after that. A few months later, when I tried to use it again, the gimbal system malfunctioned, and the ...
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