I can’t believe the quality issues with the Dell G16. This laptop is only 9 months old, yet it has completely failed twice right after Dell’s own BIOS update. So far, the entire machine was replaced once, the motherboard twice, and the keyboard once—and they keep installing used, dusty parts instead of new replacements. Dell’s customer support is equally frustrating—agents just repeat scripted responses like parrots and refuse to take responsibility. They even blamed me for upgrading the RAM and SSD, even though I purchased it that way from Amazon (as reflected on my invoice). Their excuses are ridiculous—claiming keyboard backlighting issues were due to RAM and SSD changes! Meanwhile, they’re contradicting Dell’s own documentation by telling me to install software that isn’t even compatible with this model. I’ve trusted Dell for years, but this experience is beyond disappointing. Dell, fix this now!
I deeply regret trusting Dell as a brand. I purchased a Dell Inspiron 16 5620 laptop, and since the day I received it, it has required four separate part replacements. First, the power input was faulty and replaced. Then, the touchpad (mouse pad) had to be replaced three times due to persistent issu...
I bought a Dell G3 15 laptop in 2021. Dell Service replaced the motherboard within the first year, thanks to the warranty. A year later, they had to replace the motherboard again. After six months of the warranty ending, another problem happened even though we just replaced the motherboard. I return...
I’m beyond frustrated with the quality of the Dell G15. I trusted the brand when purchasing this laptop, but in just three years, it has needed repairs twice. Both the screen and GPU had to be replaced due to manufacturing defects. Now, after all these issues, the laptop completely freezes just one ...
I barely use my Dell G15 5525, yet I’ve already had to replace the motherboard twice under warranty. Despite these constant hardware failures, Dell refuses to replace my laptop and insists on repairing it instead. It’s unacceptable for a product to have this many critical issues within the warranty ...
I purchased a Dell G16 7630 laptop, but it became unusable right out of the box. The laptop arrived with FreeDOS, so I attempted to install Windows, but the SSD was not detected. When I checked the BIOS, it showed no SSD present. To make matters worse, the device arrived with a scratch on the corner...
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