Dell Vostro 16 5630 N1006VNB5630WP I7 Laptop - Defective Product and Delayed Replacement
On March 5, 2024, I purchased a Dell Vostro 16 5630 N1006VNB5630WP I7-1360P 16GB 512SSD RTX2050 16" W11P laptop online. The item arrived the next day, but the screen flickered during the initial setup process. I updated the drivers, hoping that would cure the problem, but the problem persisted, so I contacted the seller. I requested a direct replacement since, despite being brand new, the product was defective. They informed me that because the product is covered by on-site service, Dell is required to come out and assess it before beginning the replacement procedure.
On March 7, at 8:15 a.m., I contacted Dell customer assistance to explain the situation. They stated that the replacement process could take 7-10 weeks and gave the option of returning the item for a refund if it was still in stock at the point of purchase. Seeing the return as the most rational option, I agreed and delivered the needed invoice document within an hour. Despite the guarantee of 2-3 business days, there has been no development. They maintain that the deal is still pending. I don't understand how such on-site support services are given. I urgently want a resolution to my problem and a direct replacement owing to a factory flaw.
