Decathlon Swim Goggles Suffer Leakage, No Support
I just bought swim goggles from Decathlon, but they leak water on the surface and even at a shallow depth of half a meter, which is disappointing. I tried to get help from their customer service, but the answer I got was disappointing. They told me to only use the goggles on the surface of the water and when swimming in shallow water. Seriously? I'm not diving 5 or 10 meters deep; I'm only diving 1 meter deep or not at all. It's not right! When I asked for a different pair, they told me to use the goggles on land or on the surface of the water. This can't happen! I want Decathlon to either give me my money back or send me a pair of swim goggles that work.
Hello Mr. Abdullah, First of all, thank you for sharing your experience with us. Your complaint regarding the matter has been forwarded to the customer relations manager of our store. We will share the information we receive with you as soon as possible. Thank you for your understanding during this process, We wish you healthy and sporty days!
Hello Mr. Abdullah, The relevant product has been examined by our sports leaders. No manufacturing defect has been detected in the product. Unfortunately, we cannot respond positively to your request because the damage is user-induced. We cannot provide any different guidance on this matter. Thank you for your understanding, We wish you healthy and sporty days!
