I bought two Easybreath 500 masks, sizes S/M and M/L, from Eskişehir Decathlon on 31.08.2024. During the purchase, we informed the cashier that we were buying the masks without trying them on because of hygiene concerns, as they are used for protection against diseases like tuberculosis, colds, flu, diphtheria, and whooping cough. We asked what would happen if the masks didn’t work properly, if there was a problem with air circulation or if they leaked water, and mentioned that we would use them the following week. The cashier assured my wife and me that we could try them in the sea and, if there were any issues, Decathlon would accept a return within 30 days, no questions asked.
Today, I went back to Decathlon to explain that the S/M model was leaking water due to improper fit and that the M/L model wasn’t allowing enough air, and I wanted to return them after just 1 minute of use. The cashier, Ms. İ***, and Ms. B*** said that because they had been used in the sea, there would be no refund, insisting that we should have tried them without water. I couldn’t make them understand that testing for water leakage without water was absurd. Security was called, and they stood in front of me with threatening looks. The original cashier was called in, and she denied ever saying such a thing, making us look like liars. I will never shop at Decathlon again, and I will share Decathlon’s attitude on every platform. We were made out to be liars for ₺1,500. Thank you, Decathlon.
I just bought swim goggles from Decathlon, but they leak water on the surface and even at a shallow depth of half a meter, which is disappointing. I tried to get help from their customer service, but the answer I got was disappointing. They told me to only use the goggles on the surface of the water...
Decathlon proves to be an unsatisfactory company that lacks customer support. We purchased an Ultim Comfort inflatable mattress three months ago, which, despite being faulty, has not been eligible for replacement. On August 3, 2023, we bought the Ultim Comfort inflatable mattress from Decathlon Tori...
When I went to Decathlon in Eskişehir Espark, I noticed the new cash register system had been implemented. I wanted to complete my shopping at the cash register where my items were stored, but I was told that this station was only for returns and exchanges, not for regular purchases. However, I then...
On November 16, 2024, I bought basketball shoes for my child from the Decathlon store in Bursa. I later saw the same product online for ₺100 less. I don’t understand why I paid ₺100 more in the store. I am requesting a correction and a refund of the price difference. Why is there a price difference ...
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