Yesterday, I went to the store to buy a Deborah eyeliner. I clearly and repeatedly asked whether it was an eyeliner, and the staff told me yes. However, it turned out to be an eyebrow pencil.
When I went back to exchange it, they told me to come back the next day. When I returned, they then said they could not accept a return. Not only was I sold the wrong product, but I was also made to waste my time trying to fix a mistake that was not mine.
About two weeks ago, I purchased a Deborah Milano eyeliner from the Watsons Talas Bahçelievler store. The first time I used the product, I noticed that it was already dry and defective from the very first application. As soon as I applied it, the eyeliner dried out immediately and started flaking. ...
Bobbi Brown sent me a faulty product - an eyebrow pencil without a tip, making it completely useless. I reached out to customer service and they told me to send a video showing the problem. I did it right away. Sorry, but I haven't received a reply yet. I've called multiple times, but the represent...
One of the Deborah brand lipsticks I purchased from the store turned out to have a defective cap. I bought a total of four lipsticks of the same brand. Because the cap was defective, I requested an exchange or a refund, but the customer representative refused and told me that I had purchased the pro...
I went to a Watsons store to buy a concealer. A store employee recommended a concealer from the Deborah brand. Since it was my first time purchasing this brand, I trusted the employee’s recommendation and bought the suggested shade. After leaving the store and trying the product, I realized that th...
I purchased an eyeliner from Maybelline at Watsons. When I opened and started using the product after a week, it applied very little. I went to Watsons, and they told me that the product might be defective and that I should check with customer support. The decision for an exchange/refund was made im...
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