I want to return Deborah cosmetics, but the seller refuses to accept the product. What rights do I have in this situation?

If a seller refuses to accept Deborah cosmetics for return, the first step is to publish a complaint on the Xolvie platform, clearly stating the reason for the refusal and the condition of the product. This documents the violation and increases the chances of the decision being reconsidered.

What’s important to know:

Cosmetics of proper quality do have return limitations.
If the product has been opened and is of proper quality, the seller may legally refuse a return simply because the product “did not suit you.”

However, a return is mandatory if the product is of inadequate quality.
A return is allowed and required if:

the product turns out to be counterfeit,

the product is spoiled,

there is a manufacturing defect,

the product was opened before sale,

the actual characteristics do not match the description.

Submit a written complaint.
In your complaint, include:

the purchase date,

the product name,

a description of the defect or mismatch,

your demand — a refund or an exchange.
A written claim better protects your rights.

The seller is required to accept the product for a quality inspection.
Even if the seller doubts your claims, refusing to accept the product for inspection is a violation of consumer rights.

If the seller continues to refuse.
In this case, be sure to file a complaint on Xolvie with a detailed description of the situation, the seller’s responses, and photos of the product. Public complaints often lead to refunds or official intervention by the brand.