1
Serbay is completely dissatisfied with the result

Damaged Daikin Product Delivery and Lack of Customer Support

Damaged Daikin Product Delivery and Lack of Customer Support
Damaged Daikin Product Delivery and Lack of Customer Support
Damaged Daikin Product Delivery and Lack of Customer Support
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Serbay
May 23, 2023 7:17 pm
59

I bought this thing from Daikin Turkey on Hepsiburada to give as a gift. But honestly, my experience has been pretty disappointing, the product took like 11 days to arrive after it was sent out. I even complained twice, but didn't hear back from anyone. When I got the product, I was bummed out because it was clear that they didn't care about the packaging. Dude, the box was all messed up and had stickers covering up the barcodes. How can I give such a messed up thing as a gift?  your processes are causing a lot of trouble and stress for your customers. want a replacement promptly. I was hoping for a smooth and easy shopping experience, look at how they haven't responded to my complaints. Not gonna be polite, your mistakes are causing your customers to suffer!!!

May 24, 2023 7:54 am (12 hours after complaint)
Serbay
Serbay
July 26, 2023 10:52 am

The date is 26.07.2023 and my issue still hasn't been resolved. The part of the product sent to solve the issue turned out to be broken. No replacement part has been sent since June 23rd. Instead of shamelessly calling to ask for a 5-star review, solve the issue first.

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