I bought a Dacia Sandero Stepway Extreme model automobile over the phone from Cihan Oto in Ankara, without seeing it in person. However, when I received the vehicle, I noticed that it came with carpeted floor mats rather than the highly detailed Extreme design rubber front and rear mats that were represented on websites, in brochures, and on the equipment list.
I phoned the sales representative at the dealership where I acquired the automobile, who informed me that it came from the manufacturer that way and that there was nothing he could do. I immediately called Dacia customer service and asked for the correct floor mats. After about three weeks, they responded, informing me that the mats I received were the originals and that they could give the floor mat set stated as standard in the options list for an extra cost.
This circumstance may cause consumers considering purchasing a car based on their trust in the Dacia brand to hesitate. Because if you have a problem with your car in the future, it may not be covered by warranty and may involve a procedure that differs from what is described in the brochure. You may be charged an extra cost to remedy the issue.
I bought a brand-new Citroen C3, but the official Citroen dealer didn't give me any floor mats with it. I've had the car for almost two months, and I'm still waiting for the floor mats to come. When I asked the dealer for help, they said they couldn't do anything. I called Citroen's customer service...
We received our 2025 Dacia Sandero Stepway from Çanakkale Renault Saruhan Automotive on 03/26/2025. The rushed after-hours delivery prevented proper inspection. Insufficient staff were present, and we weren't informed about the initial 1000km/break-in period. On 03/29/2025, en route to Eskişehir for...
I took my 2018 Dacia Stepway Sandero semi-automatic car in to the service center because I was experiencing vibration and shaking in the vehicle. They stated that it would be repaired for a fee because it is not covered by the warranty; however, the problem could continue because these automobiles h...
In October 2023, I bought a Mokka-e vehicle from the Opel Mar dealership. My car was delivered to me without floor mats. I communicated my request regarding this. After a while, they informed me via WhatsApp that the floor mats had arrived and that I could come and pick them up. I went to the dealer...
On 12/08/2025, I reached an agreement with the Ankara Renault Dacia Cihan dealership for the purchase of a 2025 model mineral gray Dacia Sandero Stepway 1.0 TCe Extreme, engine number H4DE470D700202 and chassis number UU1DJF00375151217, for a cash price of ₺1,235,000. I shared my identity and contac...
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